Outage in Salesforce
Feature Degradation
Resolved Minor
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Outage Details
Components affected
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The Salesforce Technology team confirmed the successful completion of the backlog recovery process, ensuring that the customers are out of impact as of 06:30 UTC on January 29, 2024.
We’ll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a recurrence.
We apologize for how this incident may have impacted you and your business.
The backlog is continuing to process and is estimated to be complete by approximately 08:00 UTC on Jan. 29, 2025.
We’ll provide an update sooner if additional information becomes available.
The team confirmed that a portion of the backlog was cleared at 10:05 UTC. With the associated task scheduled to run hourly, the remaining backlog is expected to clear in the next several hours.
We’ll provide an update sooner if additional information becomes available.
The allocation of additional resources has positively impacted the cluster’s performance. The team is actively monitoring the backlog processing, which is currently taking longer than anticipated.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The emergency change has been implemented to allocate additional resources. The team is monitoring and completing final health checks.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
It was determined that the impacted instances are operating with insufficient processing resources. The team is actively working to implement an emergency change to increase resource allocation.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
At 16:00 UTC on January 27, 2025, the Salesforce Technology team noted a feature degradation impacting the core app's Event Monitoring feature. Only a subset of customers using a Salesforce Shield license may observe delays in the delivery of the Hourly and Daily Event Log Files.
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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