Outage in Salesforce

Performance Degradation

Resolved Minor
January 31, 2025 - Started 1 day ago - Lasted about 1 hour

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA810 Salesforce USA836S Salesforce USA838 Salesforce USA840 Salesforce USA842 Salesforce USA844 Salesforce USA846 Salesforce USA848 Salesforce USA850 Salesforce USA852 Salesforce USA854 Salesforce USA860 Salesforce USA862 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce USA916S Salesforce USA924 Salesforce USA710S Salesforce USA712S Salesforce USA714 Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA722 Salesforce USA724 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA732 Salesforce USA734 Salesforce USA736 Salesforce USA738 Salesforce USA740 Salesforce USA742 Salesforce USA744 Salesforce USA746 Salesforce USA748 Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA786S Salesforce USA788 Salesforce USA790 Salesforce USA792S Salesforce USA804S
Latest Updates ( sorted recent to last )
UPDATE 1 day ago - at 01/31/2025 05:27PM

At 15:40 UTC on January 31, we identified a performance degradation affecting Service Cloud Voice and Salesforce Chat services. End users may be experiencing intermittent delays or messages failing to send. Our team is actively investigating the trigger of this issue, and we will provide an update within 30 minutes or sooner if new information becomes available.

STARTTIMEREVISION 1 day ago - at 01/31/2025 05:24PM

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

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