Agentforce Service Disruption

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

We’re finalizing our preparations for the emergency release before implementing the fix.

Thank you for your patience as we finalize preparations for the fix. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We’ve confirmed the recent code change as the trigger and are preparing an emergency release to fix this issue.

Thank you for your patience as we prepare the fix. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We’ve identified a recent code change as the potential trigger and are exploring solutions to resolve the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We continue to investigate a potential trigger and explore strategies to mitigate this issue.

Thank you for your patience as we work on resolving this issue. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

During investigations, we established that the level of impact differs from what was initially understood. We have updated the incident posting to reflect the current impact symptoms accurately.

On Oct 10 at 12:00 UTC, we noted a service disruption impacting Agentforce on multiple instances. Customers may observe that OpenAI permission is currently disabled, which appears to be preventing LLMs, such as Omni and Omni Mini, from loading correctly in Prompt Builder and Agent Builder, and from accessing the Agentforce services. We’re actively exploring multiple strategies to mitigate the issue and restore services as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.