Marketing Cloud Engagement Disruption

We have identified a potential trigger for this issue and have engaged additional engineers to investigate further.

We’ll provide another update in 60 minutes or sooner if additional information becomes available.

After further analysis, it was determined that the issue includes intermittent slowness in addition to intermittent login issues. Additionally, this issue impacts DB12032, DB12088, DB12111, DB12142, DB50028, DB50043, DB50202, DB50307, DB50307, and DB50508, and we have updated this post to reflect the additional impact.

We have successfully restarted services on one DB however monitoring showed this action did not help mitigate the issue. We are continuing to investigate potential triggers to bring the remaining DBs out of impact.

We’ll provide another update in 60 minutes or sooner if additional information becomes available.

We are continuing to troubleshoot the trigger of this issue and are preparing to restart services to try and remediate the impact.

We will provide another update in 30 minutes or sooner if additional information becomes available.

At 18:31 UTC, on February 5, we noted a service disruption impacting a subset of Marketing Cloud customers. Some customers may be experiencing issues with logging in at this time.

We are actively investigating the issue and will provide an update in 30 minutes or sooner if additional information becomes available.