Outage in Salesforce

Feature Degradation

Resolved Minor
February 09, 2025 - Started 12 days ago - Lasted about 21 hours

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Outage Details

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
UPDATE 12 days ago - at 02/09/2025 03:09PM

The team successfully performed a rollback across a large number of instances, and as of 14:22 UTC, the following instances are no longer in impact.
BRA2S, BRA6S, BRA30, BRA54S, CAN2S, CAN6S, CAN70S, CAN86S, CHE2S, CHE26S, CS61, CS63, CS125, CS159, CS166, CS167, CS169, CS172, CS190, CS191, CS193, CS195, CS197, CS198, CS199, CS201, CS210, CS211, CS213, CS214, CS215, CS216, CS217, CS221, CS222, CS224, CS236, CS237, CS239, CS240, CS242, CS247, CS248, CS250, CS253, CS256, CS257, CS258, CS259, CS260, CS261, CS262, CS263, CS265, CS266, CS267, CS268, CS269, CS270, CS271, CS272, CS273, CS274, CS276, CS277, CS278, CS279, CS280, CS281, CS282, CS331, CS332, CS333, CS334, CS335, CS336, CS337, CS338, CS341, CS342, CS343, CS345, DEU2S, DEU6S, DEU12S, DEU14S, DEU16S, DEU20S, DEU48S, DEU62S, DEU114S, EU51, FRA2S, FRA6S, FRA12S, FRA24S, FRA96S, GBR2S, GBR42S, GBR44S, GBR90S, GBR92S, GBR106S, GBR108S, GBR110S, ISR4S, ITA2S, ITA22S, ITA52S, NA139, NA160, NA167, NA206, NA212, NA232, NA235, NA241, NA245, SWE2S, SWE6S, SWE30S, SWE60S, SWE88S, SWE90S, SWE92S, SWE94S, SWE96S, USA3S, USA8S, USA12, USA20S, USA24S, USA26, USA28S, USA30S, USA32S, USA80S, USA196S, USA198S, USA220, USA222S, USA224S, USA240S, USA244S, USA246S, USA250S, USA252S, USA254S, USA256S, USA258S, USA260S, USA262S, USA268S, USA270S, USA322, USA354, USA448S, USA534S, USA540S, USA542S, USA568, USA654S, USA656S, USA658S, USA660S, USA662S, USA664S, USA666S, USA668S, USA670S, USA672S, USA710S, USA752S, USA754S, USA756S, USA758S, USA760S, USA762S, USA764S, USA766S, USA768S, USA770S, USA772S, USA774S, USA870S, USA872S, USA926, USA932S, USA934S, USA936S, USA938S, USA940S, USA942S, USA944S, USA946S, USA954S, USA996S, USA998S, USA1036S, USA1070S
These instances will be removed from this post from his point. To accurately reflect the start and end time for these instances a separate post will be created.

The remaining instances will require an additional release due to being part of a wider major release. A Known Issue has been published that references these efforts - https://issues.salesforce.com/issue/a028c000010F0wj/
Once the fix has been completed, which is expected to happen tomorrow, an update will be provided for the remaining instances.

IMPACTRADIUSINCREASE 12 days ago - at 02/09/2025 03:00PM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE 12 days ago - at 02/09/2025 12:07PM

The team validated that the rollback resolved the issue on the instance they tested it on and are preparing to rollback across all impacted instances. The rollback will not introduce any additional impact. All other functionality will work as normal.

We will provide an update once new information becomes available.

UPDATE 12 days ago - at 02/09/2025 10:32AM

At 10:32 UTC, February 9, 2025: The Salesforce Technology team is planning to facilitate a rollback of the release on one instance and monitor performance. Should this be successful, the release will be rolled back across all affected instances. There is currently no ETA as to how long this will take.

We will provide an update once new information becomes available.

UPDATE 12 days ago - at 02/09/2025 10:15AM

On February 9, 2025, at 04:30 UTC, the Salesforce Technology team became aware of a feature disruption affecting Core services. Customers on multiple instances may be unable to run and receive reports presenting correct results.

Impacted customers may not receive email alerts for any subscribed reports or dashboards. If affected customers do receive emails, their reports would not present the expected information.

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