Outage in Salesforce

Agentforce - Service disruption

Resolved Minor
March 18, 2025 - Started about 1 month ago - Lasted about 3 hours

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Outage Details

Issue: On March 18, 2025, at 03:51 UTC, the Salesforce Technology team became aware of a service disruption affecting Agentforce services across both production and sandbox environments. Impact: Some customers may experience errors accessing the Agentforce services due to this incident. Additional Information: The Technology team is actively engaged and is exploring multiple paths to resolution.
Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 03/18/2025 06:22AM

The Salesforce Technology team has identified a recent release as the likely trigger of the issue and is actively exploring multiple solutions, including a potential rollback.
Preparations for the rollback are already underway.

UPDATE about 1 month ago - at 03/18/2025 06:36AM

The Salesforce Technology team has initiated a rollback of the release and is actively monitoring its progress. Additionally, they are conducting health checks to ensure system stability.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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