Outage in Salesforce
Performance Degradation
Resolved Minor
August 11, 2025 - Started 20 days ago
- Lasted about 6 hours
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Outage Details
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
IMPACTRADIUSINCREASE
20 days ago - at 08/11/2025 10:24AM
Investigations have highlighted that the IND112 is also experiencing issues with Platform events. We have updated the posting to reflect this, and customers in this instance will receive communications related to this incident going forward.
We will share an update in 90 minutes or sooner if new information is available.
UPDATE
20 days ago - at 08/11/2025 09:57AM
The prechecks are complete. We’ve also identified that this release was deployed to a number of Hyperforce instances. As a precautionary measure, we’re performing a rollback on all the instances that received the release. The remaining impacted instances will be included in this rollback.
We will share an update in 90 minutes or sooner if new information is available.
UPDATE
20 days ago - at 08/11/2025 08:24AM
The rollback has completed with improved and positive results, and we are now rolling back another impacted instance. The team is running prechecks to start the rollback on the third instance.
We will share an update in 60 minutes or sooner if new information is available.
UPDATE
20 days ago - at 08/11/2025 07:50AM
We identified an issue preventing platform events from being delivered to customers. Our investigation shows that a recent release is the likely trigger. We are rolling back the release on one of the impacted instances to understand if this mitigates the impact.
We will share an update in 30 minutes or sooner if new information is available.
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