Marketing Cloud Service Disruption

The Salesforce Technology team implemented a fix they anticipated would resolve the issue. However, during mitigation efforts to restore services, they encountered a setback that prevented full recovery.

The Salesforce Technology team has since pivoted to a new recovery plan and is actively working to restore full functionality as soon as possible. We'll provide an update in the next 60 minutes, or sooner if new information becomes available.

We apologize for the ongoing disruption and thank you for your patience.

The Salesforce Technology team is still working on implementing a fix that we believe will resolve the impact on customers. We'll provide an update in the next 60 minutes, or sooner if new information becomes available.

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

We're still actively investigating this issue and have engaged additional teams to assist. We appreciate your patience as we work towards a resolution.

We are investigating a potential cause of the issue.