Outage in Salesforce
Service Cloud Voice Service Disruption
Resolved Minor
November 09, 2025 - Started 7 months ago
- Lasted about 2 hours
Incident Report
Issue: On November 10, 2025, at 00:00 UTC, we began investigating a service disruption impacting our Service Cloud Voice (SCV) platform across multiple instances. We are actively investigating the issue and are also engaging with a third-party vendor to mitigate the issue.
Impact: Third-party inbound calls are failing and cannot connect to agents.
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