Performance Degradation

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

We continue to investigate the issue and analyze data to determine the best path to resolution.

We appreciate your continued patience while we resolve the issue and will provide updates upon significant developments.

We continue to explore multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services.
We are reviewing the error logs and diagnostic information.

We will provide an update in 30 minutes or sooner if we have more information

We are investigating an issue impacting multiple instances.
A subset of users may encounter errors while accessing their encrypted data during the search indexing process.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information