Outage in Salesforce
Performance Degradation
Resolved Minor
November 23, 2025 - Started 4 months ago
- Lasted about 2 hours
Incident Report
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA9002 Salesforce USA9004S Salesforce USA9006S Salesforce USA9008 Salesforce USA9010S Salesforce USA9012S Salesforce USA9014 Salesforce USA9016S Salesforce USA9018S Salesforce USA9402 Salesforce USA9404S Salesforce USA9406S Salesforce USA9906S Salesforce USA9914 Salesforce USA9916SNeed to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
STARTTIMEREVISION
4 months ago - at 11/23/2025 04:05AM
Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
4 months ago - at 11/23/2025 04:04AM
We continue to investigate the issue and analyze data to determine the best path to resolution.
We appreciate your continued patience while we resolve the issue and will provide updates upon significant developments.
UPDATE
4 months ago - at 11/23/2025 03:07AM
We continue to explore multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services.
We are reviewing the error logs and diagnostic information.
We will provide an update in 30 minutes or sooner if we have more information
UPDATE
4 months ago - at 11/23/2025 02:56AM
We are investigating an issue impacting multiple instances.
A subset of users may encounter errors while accessing their encrypted data during the search indexing process.
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information
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