Outage in Salesforce
Feature Degradation
Resolved Minor
February 21, 2026 - Started about 3 hours ago
- Lasted about 2 hours
Incident Report
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce SWE14 Salesforce SWE20 Salesforce SWE26 Salesforce SWE32 Salesforce SWE34 Salesforce SWE40 Salesforce SWE8 Salesforce SWE52 Salesforce SWE54 Salesforce SWE68 Salesforce SWE74 Salesforce SWE76 Salesforce SWE82Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 02/21/2026 12:41PM
At 07:00 UTC on February 21, 2026, a performance degradation began impacting OmniChannel services on multiple Salesforce instances. As a result, a subset of users are unable to log in to OmniChannel. Additionally, some users are experiencing issues with OmniSupervisor access being unavailable, and real-time message updates aren't functioning as expected.
We are investigating an authentication service issue that is preventing successful connections between services. We have initiated service restarts to restore functionality and are working to resolve this issue as quickly as possible.
We will provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 02/21/2026 12:01PM
We are investigating a feature degradation where a subset of users may experience login issues while accessing Salesforce Chat.
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information
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