Service Access Disruption on Salesforce Platform (Provisioning Error)

Issue: We’re aware of an issue impacting some customer access to Salesforce orgs. At 07:00 UTC on February 20, 2026, during a recent release cycle, an error within an automated provisioning process caused a subset of environments to be incorrectly locked. Impact: Impacted users were unable to log in to their Salesforce services. This prevented access to business-critical data and tools for the duration of the incident. Additional Information: Salesforce has manually restored access for all known affected customers. To ensure stability, the provisioning process that triggered the locks has been temporarily disabled. A permanent code fix is being deployed in the upcoming release to prevent the system from changing org statuses during future provisioning cycles. Once this fix is deployed, we will re-enable the process with the corrective measures in place.