A service disruption affected Salesforce Commerce Cloud B2C customers across 19 PODs starting at 14:03 UTC on March 7, 2026, preventing customers from processing orders due to connection failures. The incident lasted 4 hours, with investigations revealing the impact was broader than initially understood before resolution was achieved.
We continue to investigate the trigger of the issue and explore multiple paths to resolution.
Investigations have highlighted that the impact radius is broader than initially understood. We are working on gathering more details.
We have identified the list of impacted PODs and will continue to share further information related to this issue here: https://status.salesforce.com/incidents/20003786
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