Outage in Salesforce
Service Disruption impacting Commerce Cloud Customers
Resolved Minor
March 07, 2026 - Started about 17 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A service disruption affected Salesforce Commerce Cloud B2C customers across 19 PODs starting at 14:03 UTC on March 7, 2026, preventing customers from processing orders due to connection failures. The incident lasted 4 hours, with investigations revealing the impact was broader than initially understood before resolution was achieved.
Issue: We’re aware of an issue impacting Commerce Cloud customers. At 14:03 UTC on March 7, 2026, a service disruption began affecting B2C Commerce Cloud customers across multiple PODs.
Impact: Customers are unable to process orders due to connection failures.
We will provide an update in 30 minutes or sooner if additional information becomes available.
Components affected
Salesforce POD190 Salesforce POD229 Salesforce POD219 Salesforce POD217 Salesforce POD240 Salesforce POD244 Salesforce POD238 Salesforce POD253 Salesforce POD260 Salesforce POD262 Salesforce POD274 Salesforce POD276 Salesforce POD283 Salesforce POD288 Salesforce POD290 Salesforce POD295 Salesforce POD304 Salesforce POD306 Salesforce POD311Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
about 15 hours ago - at 03/07/2026 04:50PM
We continue to investigate the trigger of the issue and explore multiple paths to resolution.
Investigations have highlighted that the impact radius is broader than initially understood. We are working on gathering more details.
UPDATE
about 14 hours ago - at 03/07/2026 05:01PM
We have identified the list of impacted PODs and will continue to share further information related to this issue here: https://status.salesforce.com/incidents/20003786
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