Outage in Salesforce

Service Disruption

Resolved Major

March 13, 2026 - Started 22 days ago - Lasted about 7 hours

Incident Report

Summary AI Generated

Salesforce experienced a major service disruption lasting 7.2 hours that prevented users with Salesforce Platform licenses from logging in or performing any operations after login. The incident affected hundreds of instances across multiple regions globally including USA, Europe, Asia-Pacific, Brazil, and other countries. The issue was caused by a recent release change, which Salesforce resolved by performing a rollback across all impacted instances, with most instances restored before the full resolution was completed.

There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce JPN144 Salesforce CS239 Salesforce CS240 Salesforce CS241 Salesforce CS242 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS246 Salesforce CS247 Salesforce CS248 Salesforce CS249 Salesforce CS250 Salesforce CS251 Salesforce CS252 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce CS294 Salesforce CS310 Salesforce CS314 Salesforce CS315 Salesforce CS321 Salesforce CS328 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344 Salesforce DEU100 Salesforce DEU106 Salesforce DEU108 Salesforce DEU110 Salesforce DEU112 Salesforce DEU120 Salesforce DEU122 Salesforce DEU128 Salesforce DEU36 Salesforce DEU38 Salesforce DEU46 Salesforce DEU52 Salesforce DEU56 Salesforce DEU60 Salesforce DEU66 Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU90 Salesforce DEU94 Salesforce FRA32 Salesforce FRA34 Salesforce FRA36 Salesforce FRA42 Salesforce FRA44 Salesforce FRA48 Salesforce FRA50 Salesforce FRA52 Salesforce FRA54 Salesforce FRA56 Salesforce FRA62 Salesforce FRA64 Salesforce FRA70 Salesforce FRA74 Salesforce FRA80 Salesforce FRA84 Salesforce FRA86 Salesforce FRA90 Salesforce GBR116 Salesforce GBR120 Salesforce GBR122 Salesforce GBR34 Salesforce GBR36 Salesforce GBR48 Salesforce GBR50 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR58 Salesforce GBR64 Salesforce GBR68 Salesforce GBR70 Salesforce GBR72 Salesforce GBR74 Salesforce GBR76 Salesforce GBR78 Salesforce GBR80 Salesforce GBR82 Salesforce GBR84 Salesforce GBR86 Salesforce GBR94 Salesforce GBR96 Salesforce IDN8 Salesforce IND100 Salesforce IND110 Salesforce IND112 Salesforce IND116 Salesforce IND118 Salesforce IND120 Salesforce IND124 Salesforce IND134 Salesforce IND136 Salesforce IND138 Salesforce IND60 Salesforce IND66 Salesforce IND68 Salesforce IND72 Salesforce IND74 Salesforce IND76 Salesforce IND86 Salesforce IND88 Salesforce IND90 Salesforce IND98 Salesforce ITA10 Salesforce ITA12 Salesforce ITA14 Salesforce ITA16 Salesforce ITA18 Salesforce ITA26 Salesforce ITA28 Salesforce ITA34 Salesforce ITA36 Salesforce ITA38 Salesforce ITA6 Salesforce ITA8 Salesforce JPN132 Salesforce JPN136 Salesforce JPN142 Salesforce JPN146 Salesforce KOR8 Salesforce SGP10 Salesforce SWE10 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE118 Salesforce SWE12 Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE22 Salesforce SWE24 Salesforce SWE32 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE46 Salesforce SWE48 Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE98 Salesforce USA240S Salesforce USA244S Salesforce USA246S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA3S Salesforce USA80S Salesforce USA870S Salesforce USA872S Salesforce JPN140 Salesforce AP43 Salesforce AP45 Salesforce AP46 Salesforce AP47 Salesforce AP48 Salesforce AP50 Salesforce AUS102 Salesforce AUS62 Salesforce AUS66 Salesforce AUS68 Salesforce AUS82 Salesforce AUS88 Salesforce AUS90 Salesforce AUS92 Salesforce AUS94 Salesforce BRA2S Salesforce BRA54S Salesforce BRA6S Salesforce CHE28 Salesforce CHE30 Salesforce CHE6 Salesforce CS236 Salesforce CS237 Salesforce CS238

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Latest Updates ( sorted recent to last )

UPDATE 22 days ago - at 03/13/2026 02:07PM

We are continuing to make progress on the release rollback to address an issue where users with Salesforce Platform licenses are unable to perform any operations after logging in. Rollbacks are complete across the majority of impacted instances.

A smaller number of instances require additional steps to complete the rollback, and we are actively progressing those. We’ll provide an update as soon as we have additional information.

UPDATE 22 days ago - at 03/13/2026 01:00PM

The rollback in still in progress and customers should begin seeing improvements as this progresses. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 22 days ago - at 03/13/2026 12:00PM

The rollback is now complete on USA9004S, USA9006S, USA9010S, USA9012S, USA9016S, USA9018S, USA9022S, USA9024S, USA9028S, USA9404S, USA9406S, USA9904S, USA9906S, USA9916S, USA9918S. These instances will now receive their own dedicated Trust posting.

The rollback remains in progress for all other instances. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 22 days ago - at 03/13/2026 11:06AM

Rollbacks are still in progress for the remaining impacted instances and customers should see improvements as their instance rollback completes. We’ll provide further updates on our progress. We apologize for any inconvenience this issue has caused.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 22 days ago - at 03/13/2026 10:19AM

We’re seeing positive results for the rollbacks that have been completed. Rollbacks are still in progress for the remaining impacted instances. We’ll provide further updates on our progress. We apologize for any inconvenience this issue has caused.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 22 days ago - at 03/13/2026 09:33AM

Users with Salesforce Platform licenses remain unable to log in to Salesforce and encounter an error when attempting to log in.

The rollback of the change identified as the trigger for the issue is in progress.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 22 days ago - at 03/13/2026 08:56AM

This issue is specific to users with Salesforce Platform licenses who are unable to log in to Salesforce. Users are encountering an error when attempting to log in.
Services are functioning normally for other users.

We're currently rolling back the change that was identified as the potential trigger.

Investigations have highlighted that the impact radius is broader than initially understood. We've updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 22 days ago - at 03/13/2026 08:30AM

The rollback on the test instance was successful and no login errors were found after a period of monitoring. We'll now roll back the change on the remaining impacted instances.

Upon further investigation, we have determined that the issue is specific to users with Salesforce Platform licenses.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 22 days ago - at 03/13/2026 08:08AM

Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

UPDATE 22 days ago - at 03/13/2026 07:57AM

We're investigating a service disruption impacting multiple instances in the APAC region. A subset of customers in this region are unable to log in to Salesforce. Users are encountering an error when attempting to log in.

Initial investigations indicate that the issue is related to a recent release. We're rolling back the change on a test instance to determine if this resolves the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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