Outage in Salesforce
Performance Degradation
Resolved Minor
April 02, 2026 - Started about 5 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce experienced performance degradation across multiple instances in Europe and other regions, causing login failures, data processing disruptions, certificate validation issues, intermittent access problems, and analytics workflow failures. The incident affected numerous components across ARE, CHE, DEU, FRA, and SWE environments, impacting connector jobs, CRMA recipes, and configuration updates. The service was restored after 1.1 hours by rolling back a recent change, with monitoring continuing to ensure stability.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce ARE12 Salesforce ARE2S Salesforce ARE4S Salesforce ARE6 Salesforce CHE12 Salesforce CHE16 Salesforce CHE18 Salesforce CHE26S Salesforce CHE28 Salesforce CHE2S Salesforce CHE30 Salesforce CHE4S Salesforce CHE6 Salesforce DEU100 Salesforce DEU102 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU10S Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU36 Salesforce DEU38 Salesforce DEU46 Salesforce DEU48S Salesforce DEU4S Salesforce DEU50S Salesforce DEU52 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce DEU66 Salesforce DEU68 Salesforce DEU6S Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU8S Salesforce DEU90 Salesforce DEU92 Salesforce DEU94 Salesforce DEU96 Salesforce FRA100 Salesforce FRA104 Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA32 Salesforce FRA34 Salesforce FRA36 Salesforce FRA42 Salesforce FRA44 Salesforce FRA46 Salesforce FRA48 Salesforce FRA4S Salesforce FRA50 Salesforce FRA52 Salesforce FRA54 Salesforce FRA56 Salesforce FRA62 Salesforce FRA64 Salesforce FRA66 Salesforce FRA6S Salesforce FRA70 Salesforce FRA74 Salesforce FRA76 Salesforce FRA78 Salesforce FRA80 Salesforce FRA84 Salesforce FRA86 Salesforce FRA88 Salesforce FRA8S Salesforce FRA90 Salesforce FRA96S Salesforce FRA98S Salesforce SWE10 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE12 Salesforce SWE120S Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE48 Salesforce SWE4S Salesforce SWE4S Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE6S Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
about 4 hours ago - at 04/03/2026 12:00AM
We've performed a rollback of a recent change. Initial results are positive, and affected customers are seeing improvements. We'll continue to monitor the environment to ensure stability and prevent recurrence.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 04/02/2026 11:30PM
As of 21:24 UTC, on 2 April 2026, we began investigating a performance degradation impacting multiple services across several environments. A subset of customers may encounter failures when logging into onboarded applications, along with disruptions to data processing where connector jobs may fail to start or complete, resulting in delays to data extraction workflows. Some services relying on certificate generation or validation may also experience failures. Additionally, customers may see intermittent access issues due to potential disruptions in traffic routing or connectivity. Configuration or policy updates may not take effect as expected, and analytics workflows, including CRMA recipes, may fail to run.
A fix has been implemented, and we're seeing successful results across several lines of business. We're continuing to apply this approach across the remaining multiple instances.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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