Outage in Salesforce
Performance Degradation
Resolved Minor
April 03, 2026 - Started 7 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce experienced performance degradation affecting Commerce Cloud development environments on PODs 217 and 297, causing significant slowness in Business Manager with pages taking several minutes to load, incorrect rendering, and session timeouts that delayed development activities like reviewing promotions and content. The incident lasted 54 minutes and was resolved with a temporary fix that restored normal performance, while production environments remained unaffected throughout the incident.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
7 days ago - at 04/03/2026 11:12AM
We've implemented a temporary fix for the impacted development PODs, which has restored normal performance for affected customers. We’re investigating the cause to ensure full resolution. Production environments continue to work as normal.
We'll provide an update at 15:00 UTC or sooner if additional information becomes available.
UPDATE
7 days ago - at 04/03/2026 10:50AM
We're aware of a performance degradation impacting Commerce Cloud development environments. As a result, a subset of customers may experience significant slowness when accessing Business Manager, with pages taking several minutes to load. Some pages may not render correctly, and sessions may time out or return errors. Development activities, such as reviewing promotions or content prior to production deployment, may be delayed as a result. This issue is specific to development environments. Production environments aren’t impacted. We're currently investigating the cause of this issue.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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