Outage in Salesforce
MuleSoft performance degradation
Resolved Minor
April 03, 2026 - Started about 3 hours ago
- Lasted 24 minutes
Incident Report
Summary AI Generated
MuleSoft Anypoint Platform experienced a performance degradation affecting users in the US region, causing login issues, slow performance, timeouts, and connectivity problems. The incident was traced to database tier contention issues, which were resolved through necessary corrective actions. The service was restored to normal operations after 24 minutes with positive initial outcomes confirmed through health checks and performance monitoring.
We are aware of a performance degradation that may impact you and are currently working on a solution to resolve user impact. During a performance degradation users can access the service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
about 3 hours ago - at 04/04/2026 02:44AM
Upon investigation, we determined potential contention issues at the database tier. We have taken the necessary action to restore normal operations.
Initial reports indicate positive outcomes. We are also performing additional health checks and monitoring performance.
We will provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 04/04/2026 02:37AM
We are actively investigating a performance degradation impacting users in the US region. Users may be experiencing issues logging in to the MuleSoft Anypoint Platform.
We will provide an update in 30 minutes or sooner if additional information becomes available.
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