Outage in Salesforce
Agentforce Performance Degradation
Resolved Minor
May 11, 2026 - Started about 1 month ago
- Lasted about 20 hours
Incident Report
Summary AI Generated
Salesforce experienced a performance degradation affecting Agentforce across multiple global instances, preventing customers from loading configurations, performing actions, or using custom prompt templates. The issue was traced to a recent release and required a configuration change fix rather than a rollback. After nearly 20 hours, the fix was validated and deployed to all impacted instances worldwide.
There’s a performance degradation impacting Agentforce, and we’re working to resolve it. At this time customers using Agentforce are unable to load configurations or perform actions. We’re investigating the issue, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.
Components affected
Salesforce AUS2S Salesforce IND6S Salesforce JPN2S Salesforce IND4S Salesforce IND3S Salesforce CAN2S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce USA3S Salesforce DEU2S Salesforce BRA2S Salesforce SGP2S Salesforce FRA2S Salesforce CAN6S Salesforce JPN6S Salesforce JPN10S Salesforce JPN12S Salesforce USA8S Salesforce AUS14S Salesforce AUS36S Salesforce USA20S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce DEU6S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN28S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce FRA6S Salesforce FRA12S Salesforce FRA24S Salesforce SGP6S Salesforce BRA6S Salesforce IND12S Salesforce IND24S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce GBR2S Salesforce KOR2S Salesforce SWE2S Salesforce DEU48S Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS242 Salesforce CS257 Salesforce ARE2S Salesforce CHE2S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS253 Salesforce CS256 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce DEU62S Salesforce GBR42S Salesforce GBR44S Salesforce IDN2S Salesforce ITA2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE6S Salesforce USA224S Salesforce USA240S Salesforce USA244S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA448S Salesforce USA80S Salesforce BRA54S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CS321 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce DEU114S Salesforce FRA96S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR90S Salesforce GBR92S Salesforce ISR4S Salesforce ITA22S Salesforce SWE60S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA870S Salesforce USA872STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 1 month ago - at 05/11/2026 09:01PM
The fix has been fully validated and is being prepared for deployment to all impacted instances. This process is expected to take several hours to complete.
We'll provide another update once the fix has been deployed to all impacted instances, or sooner if additional information becomes available.
UPDATE
about 1 month ago - at 05/11/2026 04:45PM
We’ve validated the fix, and it’s now progressing through our deployment build pipeline. We expect this process to take approximately three to four hours. Once complete, we'll perform a final round of validation before rolling out the fix to all affected customers.
Upon further investigation, we have determined that the start time of the impact is earlier than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.
We'll provide an update upon completion of the fix or if significant information becomes available.
UPDATE
about 1 month ago - at 05/11/2026 02:41PM
We’ve completed the development of the configuration change and are currently verifying it on a test instance. If this proves successful, it'll be rolled out to all impacted instances.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 1 month ago - at 05/11/2026 02:10PM
Work is still underway to develop the configuration change needed to resolve the issue for affected customers. This is expected to take some more time to complete.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 1 month ago - at 05/11/2026 01:11PM
The roll-back of the recent release on a test instance was unsuccessful. We've identified the need to implement a configuration change to the impacted instances. The configuration change will act as a fix for the issue. Once this configuration change is developed, it'll be validated on a test instance and then rolled out to all impacted instances.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 1 month ago - at 05/11/2026 12:57PM
We are attempting to perform a roll-back on the release on a test instance. If this is successful, it will be applied to all impacted instances. In the event that the rollback is not successful, we'll attempt an emergency code fix. The development and testing of the fix is being done in parallel and is expected to take 60 minutes to complete.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 1 month ago - at 05/11/2026 12:19PM
We're currently investigating whether this issue is a result of a recent release. If confirmed to be related, we'll attempt to perform a rollback of the recent release to resolve the issue for affected customers.
Attempts to use the "Draft with AI" functionality dependent on custom prompt templates are also failing. Standard prompt templates are not impacted.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 month ago - at 05/11/2026 12:05PM
A subset of customers are experiencing an issue affecting Agentforce custom prompt templates. Customers may receive the following error message “Can't open prompt template. The URL contains a record ID for a prompt template that doesn't exist. Check the URL and try again”. We're in the process of engaging additional engineering teams to further investigate the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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