Incident Report
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
31 minutes ago - at 05/14/2026 10:38AM
We’ve analyzed further and it’s confirmed that the recent release is the cause. A rollback of this release is being discussed as to whether it involves any further disruption to the service as this involves a complex configuration change.
Also, the impact radius is broader than initially understood. We have updated the posting to reflect the additional PODs experiencing impact, and customers will receive communication.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 hour ago - at 05/14/2026 10:06AM
We are investigating an issue impacting Commerce Cloud customers using a specific third-party payment service provider to process payments. As a result, the orders are not completing. We believe the trigger may be related to this recent release.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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