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We’ve analyzed further and it’s confirmed that the recent release is the cause. A rollback of this release is being discussed as to whether it involves any further disruption to the service as this involves a complex configuration change.
Also, the impact radius is broader than initially understood. We have updated the posting to reflect the additional PODs experiencing impact, and customers will receive communication.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
We are investigating an issue impacting Commerce Cloud customers using a specific third-party payment service provider to process payments. As a result, the orders are not completing. We believe the trigger may be related to this recent release.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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