Outage in Salesforce
Failed Conversation History Retrieval on Agentforce
Minor
June 04, 2026 - Started about 3 hours ago
Incident Report
Issue: We're investigating an issue that may prevent some customers from being able to read conversation histories. We've identified a recent code change, which was deployed globally that triggered the system to incorrectly evaluate an end time of zero (or a blank value) in GET calls, resulting in failed retrieval requests.
Impact: During this time, affected customers may be unable to read their conversation histories.
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UPDATE
about 2 hours ago - at 06/04/2026 08:00PM
We've rolled back the recent change that triggered this issue. Initial results are positive, and service has been restored for the majority of affected customers. We’re actively working on a targeted fix-forward for the remaining impacted instances, with an estimated completion time of two hours.
We’re monitoring the recovery closely and will provide an update upon completion of the fix, or sooner if significant information becomes available.
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