Incident Report
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce AUS2S Salesforce IND6S Salesforce IND16S Salesforce JPN2S Salesforce IND4S Salesforce IND2S Salesforce JPN4S Salesforce IND18S Salesforce IND3S Salesforce CAN2S Salesforce CAN4S Salesforce AUS4S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS6S Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce DEU2S Salesforce DEU4S Salesforce BRA2S Salesforce BRA4S Salesforce SGP2S Salesforce SGP4S Salesforce FRA2S Salesforce FRA4S Salesforce CAN6S Salesforce CAN8S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce JPN12S Salesforce USA8S Salesforce AUS14S Salesforce AUS28S Salesforce AUS36S Salesforce USA20S Salesforce USA22S Salesforce IND14S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce DEU6S Salesforce DEU8S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce FRA6S Salesforce FRA8S Salesforce FRA12S Salesforce FRA24S Salesforce SGP10 Salesforce SGP6S Salesforce SGP8S Salesforce BRA6S Salesforce BRA8S Salesforce IND12S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce CAN20S Salesforce DEU20S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce GBR4S Salesforce GBR2S Salesforce KOR2S Salesforce KOR4S Salesforce SWE2S Salesforce SWE4S Salesforce NA223 Salesforce NA225 Salesforce NA224 Salesforce NA226 Salesforce CS252 Salesforce CS251 Salesforce DEU48S Salesforce DEU50S Salesforce CS246 Salesforce CS238 Salesforce CS249 Salesforce CS244 Salesforce CS245 Salesforce CS241 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS242 Salesforce AUS62 Salesforce AUS64 Salesforce CS257 Salesforce ARE2S Salesforce ARE4S Salesforce AUS70 Salesforce AUS80S Salesforce AUS82 Salesforce AUS92 Salesforce CHE2S Salesforce CHE4S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce DEU62S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR60S Salesforce GBR62S Salesforce IDN2S Salesforce IDN4S Salesforce IDN6 Salesforce IND54S Salesforce ITA2S Salesforce ITA4S Salesforce JPN134 Salesforce NA231 Salesforce NA232 Salesforce NA233 Salesforce NA234 Salesforce NA235 Salesforce NA236 Salesforce NA237 Salesforce NA238 Salesforce SGP14 Salesforce SWE28S Salesforce SWE2S Salesforce SWE30S Salesforce SWE44S Salesforce SWE4S Salesforce SWE6S Salesforce USA224S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA316 Salesforce USA320 Salesforce USA334 Salesforce USA360 Salesforce USA366S Salesforce USA384 Salesforce USA432S Salesforce USA434S Salesforce USA446S Salesforce USA448S Salesforce USA488S Salesforce USA490S Salesforce USA80S Salesforce BRA54S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CS321 Salesforce CS328 Salesforce CS338 Salesforce CS343 Salesforce CS344 Salesforce DEU104S Salesforce DEU114S Salesforce DEU116S Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR90S Salesforce GBR92S Salesforce ISR2S Salesforce ISR4S Salesforce ITA22S Salesforce ITA32S Salesforce JPN144 Salesforce KOR6 Salesforce KOR8 Salesforce NA239 Salesforce NA240 Salesforce NA241 Salesforce NA242 Salesforce NA243 Salesforce NA245 Salesforce NA246 Salesforce NA247 Salesforce NA248 Salesforce NA249 Salesforce NA251 Salesforce NA252 Salesforce NA253 Salesforce SWE120S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA202S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA724 Salesforce USA726 Salesforce USA740 Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA780 Salesforce USA786S Salesforce USA788 Salesforce USA792S Salesforce USA804S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA900S Salesforce USA902S Salesforce USA916STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 1 hour ago - at 06/18/2026 08:33PM
Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. For full details on resolved instances, please visit the Trust post here: https://status.salesforce.com/incidents/20004130
Remediation is still actively in progress for the remaining impacted instances. We'll continue to provide updates as additional instances are restored.
UPDATE
about 2 hours ago - at 06/18/2026 07:52PM
Impact to Service Cloud agent pop-ups from this incident resolved on June 18, 2026 for a subset of impacted instances. For full details on resolved instances, please visit the Trust post here: https://status.salesforce.com/incidents/20004129
Remediation is still actively in progress for the remaining impacted instances. We'll continue to provide updates as additional instances are restored.
UPDATE
about 4 hours ago - at 06/18/2026 06:11PM
Deployment of the fix to all remaining impacted production instances remains in progress. Some instances have encountered issues and teams are working to address these database (DB) connection errors. We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 06/18/2026 05:42PM
We've expanded deployment of the fix to all the remaining impacted instances. We'll provide an update in 60 minutes or sooner if additional information becomes available.
IMPACTRADIUSINCREASE
about 5 hours ago - at 06/18/2026 05:09PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 5 hours ago - at 06/18/2026 04:16PM
We're continuing to deploy the fix to all remaining impacted production instances as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.
IMPACTRADIUSINCREASE
about 6 hours ago - at 06/18/2026 03:49PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 6 hours ago - at 06/18/2026 03:30PM
We've begun deploying a fix to a prioritized group of impacted HyperForce instances and some customers have begun to recover. We're actively preparing for an expedited deployment to all remaining impacted production instances. We'll provide an update in 30 minutes or sooner if additional information becomes available
UPDATE
about 7 hours ago - at 06/18/2026 03:01PM
We're aware of an issue impacting agents using record pages within Salesforce following a recent release. Customers are encountering unexpected additional pop-ups when completing activities, preventing them from working normally within the product. We're working on a fix that'll be rolled out to Hyperforce and the remaining instances will receive the fix during the standard release window.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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