Outage in Salesforce
Service Disruption
Resolved Major
July 20, 2026 - Started 1 day ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Salesforce experienced a major 4.6-hour outage on sandbox instance USA1274S, causing complete service disruption after a scheduled maintenance activity failed when the sandbox instance did not return to its original site. The root cause was identified as an incorrect database configuration, which required removal followed by a multi-hour local database restore process. The restore was completed and the maintenance activity was subsequently resumed to resolve the disruption.
There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 07/20/2026 12:52PM
The local database restore is complete. We're now preparing to resume and complete the maintenance activity, which is expected to take several hours to complete.
We'll provide the next update when there's a significant update or new information becomes available.
UPDATE
1 day ago - at 07/20/2026 11:19AM
The local database restore process is underway, and we’re monitoring the progress of the restore, which is expected to take several hours to complete, following which the maintenance activity is expected to resume.
We'll provide the next update when there's a significant update or new information becomes available.
UPDATE
1 day ago - at 07/20/2026 10:44AM
We've removed the incorrect configuration entry and the local database restore process is now underway. The restoration is expected to take several hours, following which, the maintenance activity will be completed.
We'll provide another update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 07/20/2026 10:09AM
We've identified an incorrect database configuration as the trigger for the failed scheduled maintenance activity. We're working towards a local restoration to resolve the configuration issue.
We'll provide another update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 07/20/2026 09:37AM
The sandbox instance failed to return to its original site after a scheduled activity was performed. We're working towards making a configuration change to allow the maintenance activity to complete successfully.
We'll provide another update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 07/20/2026 09:20AM
We're aware of an issue on USA1274S where customers are experiencing complete disruption following a scheduled maintenance activity in their sandbox environment. We're working towards restoring services as quickly as possible.
We'll provide another update in 30 minutes or sooner if additional information becomes available.
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