Outage in Salesforce
Feature Degradation
Resolved Minor
August 06, 2026 - Started about 19 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
**Salesforce Feature Degradation – USA9002 (GovCloud)** A feature degradation on Salesforce's GovCloud instance USA9002 impacted a subset of GovCloud customers for approximately 4 hours, preventing them from sending or receiving case emails, running automated flows, and using related features including Future Apex and Bulk API. The root cause was identified as a recent platform update that introduced a new AI model configuration requirement alongside an empty model configuration on the affected instance. Teams identified the trigger and were evaluating mitigation options as of the latest update.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA9002Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 15 hours ago - at 08/06/2026 05:56PM
Our teams have identified the trigger as a recent platform update that introduced a new requirement for AI model configuration along with an empty model configuration on the affected instance. Teams are evaluating options to help mitigate the impact.
We will provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 17 hours ago - at 08/06/2026 04:44PM
We are currently investigating a feature degradation impacting a subset of GovCloud customers. Some customers may be unable to send or receive case emails, run automated flows, or use related features including Future Apex and Bulk API.
Teams are actively working to identify the trigger and evaluate mitigation options.
We will provide an update in 60 minutes or sooner if additional information becomes available.
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