Outage in Salesforce
Performance Degradation
Resolved Minor
October 08, 2026 - Started about 7 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**Salesforce experienced a 2-hour performance degradation** across 25 US instances caused by new servers failing to start due to missing required startup files, preventing the platform from scaling capacity to meet customer traffic demand. This resulted in slow response times, timeouts, and intermittent connectivity issues for affected users. The issue was resolved by applying a missing configuration setting to the affected servers and restarting them to restore full capacity.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA722 Salesforce USA724 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA732 Salesforce USA734 Salesforce USA738 Salesforce USA740 Salesforce USA742 Salesforce USA744 Salesforce USA746 Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA788 Salesforce USA790 Salesforce USA810 Salesforce USA846 Salesforce USA864 Salesforce USA866 Salesforce USA868Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 6 hours ago - at 10/08/2026 03:24PM
We've applied a fix to add a missing configuration setting to affected servers and are restarting them to restore full capacity. Customers may experience a brief increase in background system activity as servers restart.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
IMPACTRADIUSINCREASE
about 6 hours ago - at 10/08/2026 02:55PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 7 hours ago - at 10/08/2026 02:48PM
We've tested a fix to restore a missing configuration setting on new servers and are preparing to apply it. We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 7 hours ago - at 10/08/2026 02:31PM
We've identified that new servers are failing to start because required startup files are missing. As a result, we can't add the capacity needed to handle customer traffic, and some customers may experience slow responses or errors. We're reviewing settings and testing fixes on the affected servers. We'll provide an update in 30 minutes, or sooner if we have more information.
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