Incident Report
Issue: We are aware of an issue that has resulted in a feature degradation for a subset of customers utilizing Agentforce. The issue stems from a third-party service provider that supports some of the large language models used by Agentforce. As of 16:00 UTC, the provider has acknowledged the issue and is investigating with us.
Impact: During a feature degradation, some Agentforce features may be unavailable or running at less than optimal performance. Agentforce customers using third-party service provider large language models (LLMs) are seeing 4xx errors. We are working to confirm the full scope and impact of the issue.
Components affected
Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce DEU54 Salesforce GBR64 Salesforce SWE10 Salesforce USA220 Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA80S Salesforce DEU96 Salesforce ITA10 Salesforce ITA38 Salesforce USA856 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876Trusted by 1,000+ teams
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