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Outage in Salesforce

Feature Disruption Impacting Data Cloud - Enabled Scratch Orgs Creation Failure

Resolved Minor
November 03, 2026 - Started 5 days ago - Lasted 2 days

Incident Report

Summary AI Generated

A provisioning configuration rollout caused failures when attempting to create scratch orgs with Data Cloud features via Salesforce CLI, returning an INVALID_INPUT error for the CustomerDataPlatformLite feature value. The issue affected eligible Dev Hub customers for over 53 hours with no available workaround. Salesforce identified the root cause and is deploying a configuration change across production environments to restore scratch org creation, with validation and monitoring ongoing until the rollout is complete.

Issue: We’re investigating an issue affecting customers attempting to create scratch orgs with Data Cloud features through Salesforce CLI. Impact: Affected requests may fail with an INVALID_INPUT error indicating that CustomerDataPlatformLite is not a valid feature value. We’ve identified a recent provisioning configuration rollout as the trigger and are progressing a change across production to restore scratch-org creation for eligible Dev Hubs. Workaround/Additional Information: No workaround is currently available for workflows that require Data Cloud features.

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Latest Updates ( sorted recent to last )
UPDATE 3 days ago - at 11/04/2026 10:12PM

We are rolling out the configuration change required to restore Data Cloud-enabled scratch org creation. Customers may continue to see scratch-org creation requests rejected until the change reaches their environment. Once it does, we’ll validate successful creation for eligible Dev Hubs and continue monitoring the broader rollout. We’ll provide another update as significant progress is made.

UPDATE 3 days ago - at 11/05/2026 06:43AM

We are still rolling out the configuration change required to resolve the issue across the affected environments. Customers may still be unable to create scratch orgs with Data 360 features until we deploy the change to their instances. Once the rollout is complete, we will validate the resolution and continue monitoring the affected environments to ensure everything is functioning as expected. We’ll provide another update as significant progress is made.

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