Outage in Salesforce
Performance Degradation
Resolved Minor
November 10, 2026 - Started about 21 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Salesforce experienced approximately 1.8 hours of performance degradation affecting multiple Core instances, with users encountering slower-than-normal page load times, timeouts, and intermittent connectivity issues across most operations. The impact radius expanded during the incident, with investigations pointing to a large volume of customer org migrations between instances over the weekend as a likely contributing factor, alongside two recent system changes under review. As of the latest update, page load times had stabilized but remained below normal, with a remediation plan in progress to migrate affected instances to a different part of the caching system.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
about 20 hours ago - at 11/10/2026 04:21PM
Page load times on impacted instances are stable but remain slower than normal, and we haven't yet confirmed recovery. We're preparing a change to move the impacted instances to a different part of our caching system. We'll provide an update in 30 minutes, or sooner if we have more information.
IMPACTRADIUSINCREASE
about 20 hours ago - at 11/10/2026 04:18PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 20 hours ago - at 11/10/2026 03:54PM
Customers on impacted Salesforce Core instances are still experiencing slower-than-normal page load times. We're investigating a possible link to the large number of customer orgs that moved between instances over the weekend, and we're confirming which instances were impacted. We're also reviewing two recent changes common to some impacted instances and evaluating ways to spread the load more evenly across our systems.
We'll share our next update in 30 minutes, or sooner if we have more information.
UPDATE
about 20 hours ago - at 11/10/2026 03:40PM
Customers on affected Salesforce Core instances are experiencing slower-than-normal page load response times across most operations. We are investigating errors, and we are reviewing recent changes and slow-running requests on the affected instances.
We will share our next update in 30 minutes, or sooner if we have more information.
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