Duplicate Email Sends

This incident has been resolved.

Engineering can confirm that errors that have been causing this issue have dropped to almost zero. After testing we believe that customers are no longer experiencing this issue. We will continue to monitor to ensure stability. Thanks for your patience.

We have identified an issue where error messages are being thrown erroneously by gmail in certain situations causing Salesloft to retry emails that have already been delivered, thus, resulting in duplicate email delivery. Engineering is working with Google to fix these erroneous errors and simultaneously, to create a work around to handle these errors without sending duplicate emails. This is a top priority. Please continue to monitor this Statuspage for updates.

The Salesloft team is investigating reports from a subset of customers who are seeing duplicate emails being sent. Reporting customers have noticed emails showing as “Failed to Send” in app in the Live Feed, but were actually sending twice when checking their Outbox / Sent Folder & Salesloft Email page. We are treating this with high urgency and will keep everyone updated on our progress for addressing the root cause.