Outage in SalesScreen

Issues adding reports

Resolved Major
March 26, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating an issue with adding reports from the web dashboard
Components affected
SalesScreen Web SalesScreen Mobile SalesScreen API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/26/2024 06:24PM

All events for the affected reports have now been re-processed.

MONITORING over 1 year ago - at 03/26/2024 02:52PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 03/26/2024 02:52PM

The underlying issue has been identified as a messaging component that had reached maximum capacity. This means reports were successfully stored, but an error message would be displayed as the messaging component could not be reached. Furthermore, all functionality that subscribes to report events stopped working. As of 13:15, all new report events have been generated as expected. We are currently working on regenerating events for reports added between 12:00 and 13:15.

MONITORING over 1 year ago - at 03/26/2024 12:23PM

We have identified the issue and deployed a fix. We are monitoring to confirm that the issue has been fully resolved.

INVESTIGATING over 1 year ago - at 03/26/2024 12:14PM

We are investigating an issue with adding reports from the web dashboard

Latest SalesScreen outages

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Connection Issues - over 2 years ago
Connection Issues - Web - almost 3 years ago

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