Outage in SalesScreen

Connectivity Issues

Resolved Major
July 30, 2024 - Started 5 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Some customers are experiencing problems with connecting to the SalesScreen service. It appears to be limited to specific regions, including the UK. We are actively investigating the issue.
Components affected
SalesScreen Web
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/30/2024 08:35PM

This incident has been resolved.

MONITORING 5 months ago - at 07/30/2024 02:31PM

Our internal monitoring is showing recovery in all regions. We are still actively monitoring the situation.

If you are still experiencing issues connecting to the SalesScreen service, please get in touch with our support team.

IDENTIFIED 5 months ago - at 07/30/2024 01:32PM

Microsoft (our service provider) is experiencing an incident with their network infrastructure, which is affecting connectivity to their services in some regions. This also affects connectivity to the SalesScreen service for the ones affected. We are monitoring the situation.

INVESTIGATING 5 months ago - at 07/30/2024 01:18PM

Some customers are experiencing problems with connecting to the SalesScreen service. It appears to be limited to specific regions, including the UK. We are actively investigating the issue.

Latest SalesScreen outages

Issues adding reports - 9 months ago
Connection Issues - almost 2 years ago
Connection Issues - Web - over 2 years ago
Connection Issues - over 2 years ago

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