Outage in SalesScreen

Connectivity Issues

Resolved Major
July 30, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

Some customers are experiencing problems with connecting to the SalesScreen service. It appears to be limited to specific regions, including the UK. We are actively investigating the issue.
Components affected
SalesScreen Web

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/30/2024 08:35PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/30/2024 02:31PM

Our internal monitoring is showing recovery in all regions. We are still actively monitoring the situation.

If you are still experiencing issues connecting to the SalesScreen service, please get in touch with our support team.

IDENTIFIED over 1 year ago - at 07/30/2024 01:32PM

Microsoft (our service provider) is experiencing an incident with their network infrastructure, which is affecting connectivity to their services in some regions. This also affects connectivity to the SalesScreen service for the ones affected. We are monitoring the situation.

INVESTIGATING over 1 year ago - at 07/30/2024 01:18PM

Some customers are experiencing problems with connecting to the SalesScreen service. It appears to be limited to specific regions, including the UK. We are actively investigating the issue.

Latest SalesScreen outages

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