Outage in SAP Conversational AI

Disruption on SAP Conversational AI platform

Resolved Major

August 30, 2021 - Started over 4 years ago - Lasted about 12 hours
Official incident page

Incident Report

Dear Users, We are currently experiencing disruption on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 08/30/2021 09:51PM

Dear Users,

This incident has been resolved and the platform is fully operational for last two hours. We thank you for your patience.

Regards,
The SAP Conversational AI team

MONITORING over 4 years ago - at 08/30/2021 05:27PM

Dear Users,

The issue is still being addressed, with the help of the SAP BTP core team, at a fundamental level to prevent reoccurrence. However the platform has been stabilised and is operational for the last one hour. We are continuing to closely monitor the situation and provide the best service to you. Your patience is highly appreciated. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng

Regards,
The SAP Conversational AI team

IDENTIFIED over 4 years ago - at 08/30/2021 03:41PM

Dear Users,

We are currently experiencing disruption on platform. The root cause has been identified by the SAP Business Technology Platform team and the issue resolution is in progress. We thank you for your patience. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng

Regards,
The SAP Conversational AI team

MONITORING over 4 years ago - at 08/30/2021 12:44PM

Dear Users,

The issue is still being addressed, with the help of the SAP BTP core team, at a fundamental level to prevent reoccurrence. However the platform has been stabilised and is operational for the last two hours. We are continuing to closely monitor the situation and provide the best service to you. Your patience is highly appreciated. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng

Regards,
The SAP Conversational AI team

IDENTIFIED over 4 years ago - at 08/30/2021 10:17AM

Dear Users,

The root cause has been identified by the SAP Business Technology Platform team and the issue resolution is in progress. We thank you for your patience. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng

Regards,
The SAP Conversational AI team

INVESTIGATING over 4 years ago - at 08/30/2021 09:24AM

Dear Users,

We are currently experiencing disruption on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.

Regards,
The SAP Conversational AI team

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