Outage in Sapia.ai

Chat Interview and Video Interview Performance Degrading

Resolved Major
October 04, 2022 - Started about 3 years ago
Official incident page

Incident Report

We actively monitored and found the 403 error started to occur but less frequently. it will cause partial Australian Candidates not to be able to complete Ci and Vi. (EU and US regions are working well). We continue to look into solutions.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 10/06/2022 05:15AM

This incident has been resolved.

IDENTIFIED about 3 years ago - at 10/06/2022 05:12AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 years ago - at 10/06/2022 05:11AM

We narrowed down the issue to AWS CloudFront and tried to call the AWS team for support.

INVESTIGATING about 3 years ago - at 10/06/2022 05:03AM

We found the error happened more frequently around 50% of failures.

INVESTIGATING about 3 years ago - at 10/06/2022 05:03AM

We actively monitored and found the 403 error started to occur but less frequently. it will cause partial Australian Candidates not to be able to complete Ci and Vi. (EU and US regions are working well). We continue to look into solutions.

Latest Sapia.ai outages

Email Processing Delays - over 1 year ago
Degraded performance when logging in - almost 2 years ago
Sapia.ai domain unavailable - almost 2 years ago
Talent Insights for Video Interview is not loading - over 2 years ago
Chat Interview and Video Interview Performance Degrading - about 3 years ago

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