Outage in Satori

Multiple DAC and Management Console Issues

Resolved Major
September 24, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Our monitoring systems have detected several failures in DACs and the Management Console.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/25/2025 05:21PM

This incident has been resolved. Customers who are still experiencing issues should open a support ticket. Clearing the browser or workstation DNS cache is recommended for users who still experience issues.

MONITORING about 1 month ago - at 09/25/2025 07:27AM

We see improvement in global DNS propagation. Customers who are still experiencing issues should open a support ticket.

MONITORING about 1 month ago - at 09/24/2025 04:31PM

We have confirmed that all systems and services are operational. However, some users still get stale DNS entries due to caching. Clearing local DNS caches may help resolve the issue; however, some DNS caching occurs at layers beyond users' workstations which prolong the impact of the incident.

The team is monitoring global DNS propagation and confims some regions are still impacted.

MONITORING about 1 month ago - at 09/24/2025 01:42PM

All services have been restored, however, several users still report an issue resolving Satori domain names. This indicates to DNS updates propagation that may take some time to complete. Users can clear their DNS cache to try and speed up the process.

MONITORING about 1 month ago - at 09/24/2025 01:34PM

We have implemented a fix and are monitoring the results. Some services are up.

IDENTIFIED about 1 month ago - at 09/24/2025 11:52AM

We are now focused on a DNS registrar issue. We will send an additional update in an hour.

IDENTIFIED about 1 month ago - at 09/24/2025 10:57AM

The issue is likely related to an outage in Google DNS, which is used by Satori services. We are working to identify the scope of the outage and considering failing over to an alternative DNS service.

INVESTIGATING about 1 month ago - at 09/24/2025 10:28AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/24/2025 10:26AM

Our monitoring systems have detected several failures in DACs and the Management Console.

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