2026-May-13 Resolved Service Incident

### **Dates:**

Wednesday, May 13th 2026, 18:47 UTC - Friday, May 15th 2026, 09:23 UTC.

### **What happened:**

Customers were unable to access test run summaries for Real Device Cloud \(RDC\) jobs because events stopped publishing to the jobs Kafka topic in US-EAST.

### **Why it happened:**

An authentication key used by the message producer unexpectedly lost its permissions during an account cleanup.

### **How we fixed it:**

Manually restored the required permissions to re-establish the connection and resume service.

### **What we are doing to prevent it from happening again:**

Migrating to a permanent service account, implementing a Dead Letter Queue \(DLQ\) for the jobs Kafka topic, and replaying the missing events to restore customer data.

Between May 13th 18:47 UTC and May 15th 9:23 UTC, we experienced test details not appearing in the dashboard of the US-East Data Center. This issue has been resolved. All services are fully operational.