Outage in Savvas

Roster Updates Issues

Resolved Minor
February 03, 2025 - Started 19 days ago - Lasted 3 days
Official incident page

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Outage Details

Please be advised that some customers are reporting delays in EasyBridge roster updates due to the nightly ingestion process failing. Our team is investigating the root cause of this issue and is working to resolve it as quickly as possible.
Components affected
Savvas EasyBridge
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 02/06/2025 03:00PM

We are pleased to inform you that the issue affecting file ingestion has been resolved. A fix has been successfully released to production, and all sites appear to be working properly.

Our teams are continuing to monitor the situation to ensure everything remains stable. We appreciate your patience and understanding throughout this process.

INVESTIGATING 19 days ago - at 02/03/2025 05:56PM

Please be advised that some customers are reporting delays in EasyBridge roster updates due to the nightly ingestion process failing. Our team is investigating the root cause of this issue and is working to resolve it as quickly as possible.

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