Outage in Savvas
My Library Shared with me tab error
Resolved MinorIncident Report
Summary AI Generated
Savvas Realize experienced a 4.1-hour incident where the My Library section failed to load, followed by a persistent error on the "Shared with me" tab displaying "Sorry, something went wrong. Please come back later." A workaround was available during the investigation, allowing users to access shared content by navigating directly to the affected URL. The incident was fully resolved on September 23, 2026.
The issue reported earlier with My Library not loading has been resolved, however we are still investigating a concern with the ‘Shared with me’ tab. There is a workaround to get to the content that has been shared until the issue can be resolved.
If receiving the error: “Sorry, something went wrong. Please come back later.”
Then paste this specific Savvas Realize url in the browser address bar: https://www.savvasrealize.com/dashboard/myLibrary/sharedWithMe?locale=en
This will allow the user to resume all activity during their session.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 09/24/2026 03:55AM
This incident has been resolved.
INVESTIGATING
9 days ago - at 09/23/2026 11:53PM
The issue reported earlier with My Library not loading has been resolved, however we are still investigating a concern with the ‘Shared with me’ tab. There is a workaround to get to the content that has been shared until the issue can be resolved.
If receiving the error: “Sorry, something went wrong. Please come back later.”
Then paste this specific Savvas Realize url in the browser address bar: https://www.savvasrealize.com/dashboard/myLibrary/sharedWithMe?locale=en
This will allow the user to resume all activity during their session.
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