Outage in Scaleway

[BILLING] False payment method validation process alarm

Resolved Minor
January 06, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Some users receive emails wrongly stating their payment method is not validated. This is the standard form of the email: "Your new payment method XXXXXX, added on yyyy-mm-dd, has yet to be validated. You have until yyyy-mm-dd to finish the validation process. Otherwise, your validation code will expire."
Components affected
Scaleway Billing API
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/06/2025 12:38PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 01/06/2025 09:15AM

Some users receive emails wrongly stating their payment method is not validated.
This is the standard form of the email:
"Your new payment method XXXXXX, added on yyyy-mm-dd, has yet to be validated. You have until yyyy-mm-dd to finish the validation process. Otherwise, your validation code will expire."

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