Outage in Scaleway

[BILLING] False payment method validation process alarm

Resolved Minor
January 06, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

Need to monitor Scaleway outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Scaleway, and never miss an outage again.
Start Free Trial

Outage Details

Some users receive emails wrongly stating their payment method is not validated. This is the standard form of the email: "Your new payment method XXXXXX, added on yyyy-mm-dd, has yet to be validated. You have until yyyy-mm-dd to finish the validation process. Otherwise, your validation code will expire."
Components affected
Scaleway Billing API
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/06/2025 12:38PM

This incident has been resolved.

INVESTIGATING 2 days ago - at 01/06/2025 09:15AM

Some users receive emails wrongly stating their payment method is not validated.
This is the standard form of the email:
"Your new payment method XXXXXX, added on yyyy-mm-dd, has yet to be validated. You have until yyyy-mm-dd to finish the validation process. Otherwise, your validation code will expire."

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3508 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Never again lose time looking in the wrong place

14-day free trial · No credit card required · No code required