Outage in Scaleway

[VPC][FR-PAR1] Network disruption

Resolved Major

May 15, 2025 - Started 12 months ago - Lasted about 24 hours
Official incident page

Incident Report

We encountered an issue with our VPC product. A network outage happened between 09:24 UTC to 09:29 UTC in FR-PAR-1. During this time-frame VPC related services might have been impacted. These related services are Instances, Kubernetes, Load Balancer, Databases, Network, Serverless Jobs. The root cause has been found.

Components affected

Scaleway fr-par-1 Scaleway Instances Scaleway Kapsule Scaleway DBaaS Scaleway LBaaS

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/16/2025 09:20AM

This incident has been resolved.

MONITORING 12 months ago - at 05/15/2025 10:31AM

All products above VPC and Instance have been recovered since 10.30 AM UTC.
A public postmortem will be available as soon as possible.

INVESTIGATING 12 months ago - at 05/15/2025 10:19AM

Most of impacted products (Instance, Kapsule, LbaaS, Serverless) have recovered since 10:10 UTC, some Load Balancers are still being fixed, our technical team is working on it.

INVESTIGATING 12 months ago - at 05/15/2025 10:00AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/15/2025 09:48AM

Fully resolved on VPC network side, some products are still impacted.

INVESTIGATING 12 months ago - at 05/15/2025 09:47AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/15/2025 09:46AM

We encountered an issue with our VPC product.
A network outage happened between 09:24 UTC to 09:29 UTC in FR-PAR-1.

During this time-frame VPC related services might have been impacted.
These related services are Instances, Kubernetes, Load Balancer, Databases, Network, Serverless Jobs.

The root cause has been found.

Latest Scaleway outages

[INSTANCE] - [ALL REGION] Instance creation failure from console - about 1 hour ago

[Block Storage] - [fr-par-1] Snapshot API call timeouts - about 15 hours ago

[Object Storage] - [it-mil] S3 frontal requests failures - about 21 hours ago

[E-mail Gateway] - [World] - Delays sending emails to ProtonMail - 2 days ago

[Network infrastructure] - DC5 - RPN Switch reboot in rack DC5/S1/C57 - 3 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook