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This incident has been resolved.
All products above VPC and Instance have been recovered since 10.30 AM UTC.
A public postmortem will be available as soon as possible.
Most of impacted products (Instance, Kapsule, LbaaS, Serverless) have recovered since 10:10 UTC, some Load Balancers are still being fixed, our technical team is working on it.
We are continuing to investigate this issue.
Fully resolved on VPC network side, some products are still impacted.
We are continuing to investigate this issue.
We encountered an issue with our VPC product.
A network outage happened between 09:24 UTC to 09:29 UTC in FR-PAR-1.
During this time-frame VPC related services might have been impacted.
These related services are Instances, Kubernetes, Load Balancer, Databases, Network, Serverless Jobs.
The root cause has been found.
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