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Outage in Scaleway

[Serverless Functions/Containers] [fr-par] users might experience issues creating custom domains

Resolved Minor
May 30, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

A bug prevents users to create new custom domains on their functions/containers. It affects around 20% of the clients in fr-par. For these users, custom domains end up in error after around 3 minutes, even if CNAME configuration is correct. Already created custom domains are not affected. We are on it. Sorry about the inconvenience.
Components affected
Scaleway fr-par-1 Scaleway fr-par-2

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RESOLVED 11 months ago - at 05/30/2025 12:42PM

The root cause has been identified. A limit was reached, preventing new domain challenges to be created, thus leading to errors for new domains creation.

We are going to fix the limit, and add monitoring, so it doesn't happen again.

Sorry again, and thanks for your understanding.

MONITORING 11 months ago - at 05/30/2025 12:19PM

The issue has been fixed. We have not found the root cause yet, but it's still under investigation. However, users should be able to create new custom domains.

Sorry again for any inconvenience.

IDENTIFIED 11 months ago - at 05/30/2025 11:50AM

A bug prevents users to create new custom domains on their functions/containers.
It affects around 20% of the clients in fr-par. For these users, custom domains end up in error after around 3 minutes, even if CNAME configuration is correct.
Already created custom domains are not affected.
We are on it.
Sorry about the inconvenience.

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