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Outage in Scaleway

[VPCL] - [nl-ams-3] Connectivity Issue

Resolved Minor
June 26, 2025 - Started 10 months ago - Lasted about 19 hours
Official incident page

Incident Report

There is currently a connectivity issue affecting the Virtual Private Cloud (VPCL) in the Amsterdam region (nl-ams-3). This issue is causing degradation in DHCP services and DNS resolution. Impact : Users may experience difficulties in obtaining IP addresses via DHCP. DNS resolution may be unavailable, affecting the ability to resolve domain names to IP addresses. This also impacts the connectivity of instances and Elastic Metal.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/27/2025 09:33AM

This incident has been resolved.

MONITORING 10 months ago - at 06/26/2025 03:30PM

We sincerely apologize for the inconvenience caused during our recent maintenance operation. The issue has been resolved, and all services should now be back to normal. Thank you for your patience and understanding. If you have any further concerns, please don’t hesitate to contact us.

IDENTIFIED 10 months ago - at 06/26/2025 03:28PM

Our team is currently working to resolve an issue that occurred during a scheduled maintenance operation. Unfortunately, an error was made when the wrong machines were serviced. Rest assured, our engineers are taking all necessary steps to fix this promptly.
Inter-AZ traffic (including Instance<->Elastic Metal) in VPC is actually OK. Only DHCP and DNS are affected by the incident on NL-AMS-3.

INVESTIGATING 10 months ago - at 06/26/2025 02:49PM

There is currently a connectivity issue affecting the Virtual Private Cloud (VPCL) in the Amsterdam region (nl-ams-3). This issue is causing degradation in DHCP services and DNS resolution.

Impact :
Users may experience difficulties in obtaining IP addresses via DHCP.
DNS resolution may be unavailable, affecting the ability to resolve domain names to IP addresses.
This also impacts the connectivity of instances and Elastic Metal.

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