Outage in Scaleway

[nl-ams-1] degraded performances due to abnormal temperature

Resolved Major
July 01, 2025 - Started 1 day ago - Lasted about 10 hours
Official incident page

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Outage Details

Due to elevated temperatures in Netherlands, some of our services are currently experiencing degraded performance. Our teams are actively implementing mitigation measures and closely monitoring the situation to prevent further impact.
Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 07/02/2025 12:42AM

This incident has been resolved.

MONITORING about 24 hours ago - at 07/01/2025 11:57PM

Most of the services are back online. We are working to clear the few remaining side effects

MONITORING 1 day ago - at 07/01/2025 10:07PM

all servers are now up and running, our teams are now working on restoring services with issues

MONITORING 1 day ago - at 07/01/2025 08:41PM

Backend is now fully up and stable, customer services will begin to come back progressively, we are still monitoring temperature to ramp up the load for the cooling with caution.

MONITORING 1 day ago - at 07/01/2025 07:49PM

We are adding more servers back in production, mostly backend for now, once we are confident all services are ready and cooling keeps stable, customers services will start progressively. We thank you for your patience.

MONITORING 1 day ago - at 07/01/2025 06:46PM

We are seeing improvements in temperatures, we will begin to power up a few internal servers and check how the cooling holds the load

MONITORING 1 day ago - at 07/01/2025 05:22PM

Our datacenter provider has informed us that the situation is stabilized, they expect temperature to improve slowly in the coming hours.
We are checking our own sensors for now, once we are confident the cooling is sufficient we will begin to power on stopped services.

INVESTIGATING 1 day ago - at 07/01/2025 04:35PM

Our datacenter provider in nl-ams-1 is unable to provide an update regarding the cooling issue in one of our rooms, we cannot yet share an ETA to restore services on our side. We will provide updates as soon as we have them.

MONITORING 1 day ago - at 07/01/2025 04:21PM

We continue to monitor the situation closely for any further issues.

IDENTIFIED 1 day ago - at 07/01/2025 04:20PM

To prevent further issues, we will preemptively shut down several services in the datacenter. This may result in temporary downtime for your service. We are doing our best to recover the situation as quickly as possible.

INVESTIGATING 1 day ago - at 07/01/2025 04:17PM

Due to elevated temperatures in Netherlands, some of our services are currently experiencing degraded performance. Our teams are actively implementing mitigation measures and closely monitoring the situation to prevent further impact.

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