Outage in Scaleway

[REDIS]-Redis High Availability cluster failover unavailable

Resolved Major

September 10, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

REDIS High Availability clusters (1 primary node + 1 standby node) are impacted. The failover service is temporarily unavailable, and the creation of a Redis cluster in High Availability mode is also unavailable. Other types of Redis clusters (standalone and 3-node clusters) are not impacted. Existing High Availability clusters are not impacted as long as nothing causes a failover. The issue has been identified by our engineers, and a fix is underway.

Components affected

Scaleway fr-par-1 Scaleway fr-par-2 Scaleway nl-ams-1 Scaleway pl-waw-1 Scaleway DBaaS

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/10/2025 03:18PM

This incident has been resolved.

MONITORING 8 months ago - at 09/10/2025 11:50AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 09/10/2025 09:34AM

REDIS High Availability clusters (1 primary node + 1 standby node) are impacted.

The failover service is temporarily unavailable, and the creation of a Redis cluster in High Availability mode is also unavailable.

Other types of Redis clusters (standalone and 3-node clusters) are not impacted.

Existing High Availability clusters are not impacted as long as nothing causes a failover.

The issue has been identified by our engineers, and a fix is underway.

Latest Scaleway outages

[INSTANCE] - [ALL REGION] Instance creation failure from console - about 8 hours ago

[Block Storage] - [fr-par-1] Snapshot API call timeouts - about 22 hours ago

[Object Storage] - [it-mil] S3 frontal requests failures - 1 day ago

[E-mail Gateway] - [World] - Delays sending emails to ProtonMail - 2 days ago

[Network infrastructure] - DC5 - RPN Switch reboot in rack DC5/S1/C57 - 3 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook