Outage in Scaleway

[Object Storage] - [nl-ams] Partial Outage

Resolved Major
November 11, 2025 - Started 8 days ago - Lasted about 3 hours
Official incident page

Incident Report

Several metadata servers are not responding, causing a high error rate. This may impact the performance of Object Storage operations in the nl-ams region. We are currently investigating the situation to identify the root cause.
Components affected
Scaleway Object Storage

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 11/11/2025 12:55PM

We have resolved the issue affecting several metadata servers in the nl-ams region. Object Storage operations should now be functioning normally. We apologize for any inconvenience this may have caused.

MONITORING 8 days ago - at 11/11/2025 12:01PM

Most of the services are back up, error rate is close to nominal and still going down, we will monitor the situation closely.
Everything should be completely resolved in 20min.

IDENTIFIED 8 days ago - at 11/11/2025 11:46AM

As of now, half of the impacted services are back up, the other half is finishing the integrity checks. They should come back up in the next 30 minutes. Error rate is beginning to go down and should continue as the services come back up.

INVESTIGATING 8 days ago - at 11/11/2025 11:13AM

We rebooted half the servers impacted. We are doing integrity checks before relaunching the services on them, the services should begin to come back up in the next 30 minutes.

INVESTIGATING 8 days ago - at 11/11/2025 10:19AM

We pinpointed the servers that were causing problems. We will need to reboot them one by one and it will take some time, we will keep you updated when we have an estimated time of resolution.

INVESTIGATING 8 days ago - at 11/11/2025 10:19AM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 11/11/2025 10:04AM

Several metadata servers are not responding, causing a high error rate. This may impact the performance of Object Storage operations in the nl-ams region. We are currently investigating the situation to identify the root cause.

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