Outage in Scaleway
[DEDIBOX] - AMS - Device unreachable
Resolved MinorIncident Report
Summary AI Generated
A Dedibox switch in rack 6.12.53 at Scaleway's Amsterdam datacenter became unreachable due to a suspected power supply problem, making all connected Dedibox servers inaccessible for 135.4 hours. The issue was resolved by replacing the faulty switch and pushing the configuration, with customers advised to perform a DHCP request to restore access due to security features.
A Dedibox switch racked in 6.12.53 is currently unreachable. Consequently, all dedibox servers plugged to this switch are unreachable too.
This issue is suspected to be caused by a power supply problem. We are investigating the cause and will provide updates as soon as possible.
Components affected
Scaleway DediboxTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/04/2026 09:13AM
This incident has been resolved.
MONITORING
2 months ago - at 02/27/2026 05:59PM
The switch has been replaced, and the config pushed.
Please make sure your server do at least one DHCP request, or you might loose access due to our security features.
IDENTIFIED
2 months ago - at 02/27/2026 09:20AM
Our teams are actively working on resolving the issue and will provide further updates as soon as possible.
IDENTIFIED
2 months ago - at 02/26/2026 10:26PM
Our network and on-site teams are monitoring the situation.
The switch replacement operation will be carried out on Friday, February 27, in the morning.
IDENTIFIED
2 months ago - at 02/26/2026 08:34PM
The switch is being replaced.
IDENTIFIED
2 months ago - at 02/26/2026 07:18PM
Technician is on site, verifications are underway.
INVESTIGATING
2 months ago - at 02/26/2026 05:50PM
A Dedibox switch racked in 6.12.53 is currently unreachable. Consequently, all dedibox servers plugged to this switch are unreachable too.
This issue is suspected to be caused by a power supply problem. We are investigating the cause and will provide updates as soon as possible.
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