Outage in Scaleway
[BLOCK-STORAGE][NL-AMS-1] Multiple products impacted by a Block storage issue.
Resolved MajorIncident Report
Summary AI Generated
A control-plane fault in Scaleway's nl-ams-1 block storage cluster caused multiple disks to be excluded simultaneously, resulting in progressive freezing of read/write operations for up to 31% of the cluster and affecting Instances, Kapsule, and DBaaS services. The storage team resolved the issue by reintegrating the excluded disks to restore cluster health, followed by product teams clearing remaining stuck instances and databases. No data loss was detected during the 5.6-hour incident.
A block storage cluster on nl-ams-1 is having difficulties impacting multiple products. Our teams are on it.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/28/2026 04:50AM
This incident started at 22:27 CET when latency began to rise noticeably.
At 22:40 CET, A control‑plane fault caused several disks to be excluded at once from the cluster. The resulting load on the control plane then prevented the cluster from self‑recovering, progressively freezing read/write for a maximum of 31 % of this cluster.
At 00:25 CET, The Storage team finished to reintegrate the excluded disks and the cluster returned to a healthy state.
Post‑00:25 CET, Product teams cleared the remaining stuck Instances and Databases.
No data loss detected on the affected cluster.
MONITORING
3 days ago - at 02/28/2026 02:07AM
We are working on managing some side effects.
The situation is still stable at the moment.
MONITORING
3 days ago - at 02/28/2026 01:35AM
Latencies should be back to normal.
We continue to monitor the situation.
IDENTIFIED
3 days ago - at 02/28/2026 01:03AM
The situation has been stabilized.
Some latencies may still be observed; we continue to monitor the situation.
We keep providing updates and will notify you once everything is fully back to normal.
IDENTIFIED
3 days ago - at 02/28/2026 12:53AM
We are still working to stabilize the situation.
Thank you again for your patience and understanding.
IDENTIFIED
3 days ago - at 02/28/2026 12:27AM
The situation is now stabilizing.
INVESTIGATING
3 days ago - at 02/28/2026 12:21AM
Our team remains fully engaged in resolving the problem.
We truly appreciate your patience and understanding.
INVESTIGATING
3 days ago - at 02/28/2026 12:02AM
Our team is still actively working on the issue.
Thank you again for your patience and understanding.
INVESTIGATING
3 days ago - at 02/27/2026 11:46PM
Our team is still actively working on the issue.
We will continue to provide updates every 30 minutes
Thank you for your patience and understanding.
INVESTIGATING
3 days ago - at 02/27/2026 11:18PM
A block storage cluster on nl-ams-1 is having difficulties impacting multiple products. Our teams are on it.
Latest Scaleway outages
[IPAM] - [pl-waw] IPs missing from IPAM - about 18 hours ago
[Public Gateway] - [nl-ams-1] Create/Update of gw stuck - about 21 hours ago
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