Outage in Scaleway
[Payment] - Double payment for SEPA
Resolved MinorIncident Report
Summary AI Generated
Scaleway's payment service provider processed duplicate SEPA payments for some clients, affecting the Excellence component. The company worked with their payment provider to cancel the erroneous duplicate charges. The incident was resolved after approximately 67 hours.
Our payment service provider has made double payments for some clients. We are working with them to cancel the duplicate payments.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/16/2026 01:09PM
This incident has been resolved.
INVESTIGATING
about 2 months ago - at 03/13/2026 06:02PM
Our payment service provider has made double payments for some clients. We are working with them to cancel the duplicate payments.
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