Outage in Scaleway
[MongoDB] - FR-PAR - DNS resolution failure
Resolved MinorIncident Report
Summary AI Generated
Scaleway experienced a DNS resolution failure affecting MongoDB SRV record lookups on their Private Network in the FR-PAR region, preventing customers from connecting to their MongoDB instances through Private Network endpoints. The issue impacted the DBaaS service and lasted 40 minutes before being resolved by engineering teams.
We are currently experiencing an issue with DNS resolution for entries related to the Private Network, which is affecting MongoDB SRV record lookups. This is preventing some customers from connecting to their MongoDB instances when using Private Network endpoints. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience and will share updates as soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/24/2026 02:32PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 03/24/2026 01:55PM
We are currently experiencing an issue with DNS resolution for entries related to the Private Network, which is affecting MongoDB SRV record lookups. This is preventing some customers from connecting to their MongoDB instances when using Private Network endpoints. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience and will share updates as soon as more information becomes available.
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