Outage in Scaleway
[PAYMENT] - Payment result handling issue
Resolved MinorIncident Report
Summary AI Generated
Scaleway experienced a payment result handling issue where customers who paid by card saw their invoices incorrectly displayed as "unpaid" despite successful payment processing. The issue affected the Billing API and caused display inconsistencies for card payments. The incident was resolved after approximately 25 days of investigation and fixes.
Some customers paying by card may experience a display issue where the invoice shows "unpaid" even though it has been paid.
We apologize for any inconvenience this may cause.
Components affected
Scaleway Billing APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/27/2026 08:26AM
This incident has been resolved.
INVESTIGATING
29 days ago - at 04/02/2026 01:55PM
Some customers paying by card may experience a display issue where the invoice shows "unpaid" even though it has been paid.
We apologize for any inconvenience this may cause.
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