Scaleway's Account API experienced an outage that prevented users from completing identity verification (KYC) processes through the console, blocking them from obtaining quota increases. Users encountered the error message "Failed to connect to identity verification provider. Try again or contact Support." when attempting verification. The incident was resolved after 1.7 hours of service disruption.
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This incident has been resolved.
We are continuing to work on a fix for this issue.
Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: `Failed to connect to identity verification provider. Try again or contact Support.`
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