Outage in Scaleway
[Account API] - [global] Cannot Perform Identity Verification (KYC)
Resolved MinorIncident Report
Summary AI Generated
Scaleway's Account API experienced an outage that prevented users from completing identity verification (KYC) processes through the console, blocking them from obtaining quota increases. Users encountered the error message "Failed to connect to identity verification provider. Try again or contact Support." when attempting verification. The incident was resolved after 1.7 hours of service disruption.
Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: `Failed to connect to identity verification provider. Try again or contact Support.`
Components affected
Scaleway Account APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 06/15/2026 01:50PM
This incident has been resolved.
IDENTIFIED
about 20 hours ago - at 06/15/2026 12:15PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 20 hours ago - at 06/15/2026 12:13PM
Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: `Failed to connect to identity verification provider. Try again or contact Support.`
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