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Outage in School Cloud

Performance/Connectivity Issues with Room Booking

Resolved Major
September 18, 2023 - Started over 2 years ago - Lasted 9 days
Official incident page

Incident Report

Please be aware that we are currently experiencing some performance and connectivity issues with the Schoolcloud Room Booking system. This is being investigated by our Engineering teams and we hope for a resolution shortly. We apologise for this inconvenience to you.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/27/2023 01:36PM

Please be aware that access issues to Room Booking have now been resolved following a period of monitoring for stability. Please reach out you our Customer Service team if you experience any further issues.

Apologies for any inconvenience that this may have caused you

MONITORING over 2 years ago - at 09/19/2023 08:36AM

We are continuing to work on the slow performance of Room Booking. The booking error in relation to timetable imports is being worked on at present and admins will be seeing a short time out, this is in place to mitigate performance issues.

MONITORING over 2 years ago - at 09/18/2023 09:32AM

We have affected some configuration changes which have resolved the performance/connectivity issues. We re working on maintaining stability and will continue to monitor the system.

INVESTIGATING over 2 years ago - at 09/18/2023 07:37AM

Please be aware that we are currently experiencing some performance and connectivity issues with the Schoolcloud Room Booking system. This is being investigated by our Engineering teams and we hope for a resolution shortly.

We apologise for this inconvenience to you.

Latest School Cloud outages

Accessing Parents Meetings (Meet The Teacher) from locations outside of the UK - over 2 years ago
Parents Meeting - Bromcom Sync - over 2 years ago
Schoolcloud Services Impact - over 2 years ago
System Outage - about 3 years ago
System Outage - over 3 years ago

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